Privacy Policy

1. Introduction

DG1 Group Holdings Inc ("we", "us", or "our") operates AutomateSocials.net (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in the European Union, and the California Consumer Privacy Act (CCPA).

By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Full name
• Email address
• Password (encrypted and never stored in plain text)

2.2 Profile Information

You may optionally provide:

• Website URL
• Keywords and business information
• Competitor URLs for content analysis
• Additional business context

2.3 Social Media Integration Data

When you connect social media accounts, we collect:

• Social media page IDs and names
• Access tokens (stored securely and encrypted)
• Page permissions granted to our Service
• Page category and type information

2.4 Content and Usage Data

• Posts created, scheduled, and published through the Service
• Images uploaded or generated for posts
• Scheduling rules and preferences
• Service usage patterns and feature interactions

2.5 Payment Information

Payment processing is handled by Stripe, our third-party payment processor. We do not store your full credit card information. We receive limited information from Stripe, including:

• Stripe customer ID
• Subscription status and billing dates
• Last four digits of your payment method (for display purposes)

2.6 Technical and Log Data

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on the Service
• Referring URLs and exit pages
• Error logs and diagnostic information

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Authenticate your identity and secure your account
• Post content to connected social media platforms on your behalf
• Generate AI-powered content suggestions based on your inputs
• Schedule and automate post publishing
• Provide customer support and respond to inquiries

3.2 Service Improvement

• Analyze usage patterns to improve features and user experience
• Troubleshoot technical issues and bugs
• Develop new features and functionality
• Train and improve our AI models (using anonymized data)

3.3 Business Operations

• Process payments and manage subscriptions
• Send transactional emails (account confirmations, payment receipts, service updates)
• Enforce our Terms and Conditions
• Comply with legal obligations and protect our rights

3.4 Communications

• Send important service announcements and updates
• Notify you about subscription changes or renewals
• Send marketing communications (only with your consent, and you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Stripe: For payment processing (see Stripe's Privacy Policy at stripe.com/privacy)
• AI Service Providers: For content generation (data is processed securely and not retained by providers)
• Cloud Infrastructure: For hosting and data storage (Supabase/AWS)

4.2 Social Media Platforms

When you connect your social media accounts and authorize posting, we share your content with:

• Meta (Facebook/Instagram): To publish posts on your behalf according to your schedule

These platforms have their own privacy policies governing how they handle your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from government authorities
• Protection of our rights, property, or safety
• Protection of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure storage of access tokens in encrypted vaults
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained while your account is active and for up to 90 days after deletion
• Content and Posts: Retained while your account is active or as needed for legal purposes
• Payment Records: Retained for 7 years for tax and accounting purposes
• Technical Logs: Retained for up to 90 days for troubleshooting and security purposes

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to:

• Request a copy of your personal information
• Export your data in a portable format
• Receive information about how we process your data

7.2 Correction and Update

You can update most of your information directly through your account settings. You may also contact us to correct inaccurate or incomplete information.

7.3 Deletion

You have the right to request deletion of your account and personal information, subject to:

• Legal obligations to retain certain information
• Legitimate business purposes (e.g., fraud prevention, resolving disputes)
• Completion of transactions or services

7.3.1 Facebook Data Deletion

If you have connected your Facebook account to AutomateSocials and wish to delete your data from our system, you can request deletion of your account and all associated information by following these steps:

1. Contact us via email: Send your deletion request to info@automatesocials.net with the subject line "Data Deletion Request"
2. Include your information: Provide your registered email address and any connected Facebook Page names to help us identify your account
3. Confirmation: We will confirm receipt of your request within 48 hours

What will be deleted:

• Your AutomateSocials account and profile information
• All content posts created through our Service (drafts, scheduled, and published)
• Connected social media account information and access tokens
• Project settings, keywords, and competitor data
• Schedule rules and automation settings
• Any uploaded or generated images stored in our system

Important notes:

• Content already published to your Facebook page will remain on Facebook and must be deleted separately through Facebook if desired
• We will process your deletion request within 30 days of verification
• Payment records may be retained for up to 7 years for tax and accounting purposes as required by law
• Once deleted, your data cannot be recovered

For any questions about data deletion, please contact our Privacy Officer at info@automatesocials.net.

7.4 Objection and Restriction

You may:

• Object to processing of your information for direct marketing purposes
• Request restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent

7.5 Social Media Disconnection

You may disconnect social media accounts at any time through your account settings. This will revoke our access to those platforms but will not delete previously published content.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at info@automatesocials.net. We will respond to your request within 30 days. You may also lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your logged-in session
• Remember your preferences and settings
• Analyze usage patterns and improve the Service
• Provide security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

The Service may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Service

Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Compliance Information

This Privacy Policy is designed to comply with:

• PIPEDA (Personal Information Protection and Electronic Documents Act) - Canada
• GDPR (General Data Protection Regulation) - European Union
• CCPA (California Consumer Privacy Act) - California, USA
• Other applicable privacy laws where we operate or have users